Policy - Follow-Up Coordinator Responsibilities/Weekly Tasks
Section: Human Resource Policies
Policy Owner: Ignition633 Ministries Nigeria Human Resources
Policy Name: Follow-Up Coordinator Responsibilities/Weekly Tasks Policy
Origination Date: December 2024
Purpose
This policy defines the roles and responsibilities of the Follow-Up Coordinator in nurturing new converts and visitors, ensuring their seamless integration into church through effective communication, discipleship, and support strategies.
Scope
This policy applies to the Follow-Up Coordinator role, covering their duties in database management, communication, discipleship coordination, and collaboration with ministry teams to enhance the church experience for new members.
Policy Statement
Roles and Responsibilities
- Develop and implement follow-up strategies to nurture new converts and visitors.
- Maintain accurate records of new members, including contact information and follow-up status.
- Collaborate with pastors, evangelism coordinators, and other ministry teams to ensure seamless integration of new members.
- Provide regular updates to the outreach leadership on follow-up activities and progress.
- Identify and address the spiritual or logistical needs of new members to enhance their church experience.
- Organize training sessions for follow-up team members to improve engagement and communication skills.
- Assist in the planning and execution of outreach events to ensure follow-up processes are incorporated.
Weekly Tasks/Duties
Database Management
- Update the follow-up database with information on new converts and visitors.
- Review and verify the accuracy of contact details and follow-up records.
Contact and Communication
- Reach out to new members through calls, messages, or visits within 72 hours of their first connection.
- Send welcome messages and provide information about church programs and activities.
- Follow up on prayer requests or specific concerns raised by new members.
Discipleship Coordination
- Assign new converts to appropriate discipleship programs or groups.
- Schedule and oversee regular follow-up meetings with assigned mentors.
- Monitor the progress of new members in discipleship programs and address any challenges.
Event Participation
- Attend weekly outreach team meetings to report on follow-up activities.
- Participate in church events to meet and engage with new members.
- Assist in organizing welcome sessions or introductory programs for new members.
Feedback and Reporting
- Collect feedback from new members about their experience.
- Prepare and submit weekly reports to the Outreach Coordinator, highlighting key achievements and challenges.
- Identify trends or recurring issues to propose improvements to the follow-up process.
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This policy will be reviewed annually and is subject to change. Any changes will be communicated to all employees promptly.
For any questions or further assistance regarding this policy, employees should contact the HR department at hr.nigeria@ignition633.org.